Monday - 12:00-18:30

Tue - Fri - 09:00-18:30

Sat - Sun - 10:00-16:00

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Return Shipments does not get covered by Cranks & Coffee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cranksandcoffee.dk.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cranksandcoffee.dk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items, ), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We started Cranks & Coffee in March 2017 because we thought Copenhagen needed a place dedicated to cyclists and the culture of cycling.

We love cycling because we all grew up with it in one way or the other.

We exist to nurture the cycling culture that we love, and we do our very best to enable it to thrive. We are a place where passionate people meet and exchange stories from the roads and trails that surround us over a cup of coffee. We strive to offer the best products and give you the best service and advice, so you can have a superior experience on the road.

Everyone is welcome in Cranks - no matter if you are a cyclist or not - professional or amateur. We take our time with each and every one of you, because we believe that good and personal service takes time.

Welcome.

Joakim 

CRANKSANDCOFFEE.DK sends packages with GLS in Denmark to local Pickup point, UPS or GLS to all our international destinations. Exceptions can be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from CRANKSANDCOFFEE.DK. Shipping times for regular service in Europe are 1-3 business days, and as a regular service outside Europe 3-5 days. CRANKSANDCOFFEE.DK accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide. 

Shipping costs vary from country to country. The prices are shown on CRANKSANDCOFFEE.DK and are added to the order when a customer places an order. Customer Service is at the customer's disposal to answer any questions regarding shipping costs on info@cranksandcoffee.dk and +45 20102100 

CRANKSANDCOFFEE.DK reserves the right to request additional shipping costs from the customer on orders for multiple items. 

All products from CRANKSANDCOFFEE.DK come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact us at info@cranksandcoffee.dk

1. Order Confirmation 
By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered into between the customer and CRANKSANDCOFFEE.DK. Once an order is completed on CRANKSANDCOFFEE.DK, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order CRANKSANDCOFFEE.DK reserves the right to cancel and order up to the point of delivery. 

2. Age Restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority. 

3. Payment
CRANKSANDCOFFEE.DK accepts Dankort, VISA/Dankort, VISA Electron, MasterCard and Apple Pay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to CRANKSANDCOFFEE.DK, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. CRANKSANDCOFFEE.DK does not store customer credit card information after completing the transaction. 

All prices include Danish VAT (25%). Prices are without shipping or other services that CRANKSANDCOFFEE.DK may offer. CRANKSANDCOFFEE.DK reserves the right to change prices at any time. On CRANKSANDCOFFEE.DK prices are shown in Danish Kroner (DKK). 

4. Local Levies
Please note that local import duties vary by country and region. These taxes are to be paid by the customer. 

5. Returns
Returns must be notified within 14 days of receipt. The item must be returned within 14 calendar days from the date of notification. The product must be returned unused in original packaging with hang tags and other labelling. A purchase can be undone, even though the product has been tested. A product is only tested if the test is beyond what is possible by testing the product in a physical store. If the item is used, a specific assessment will be made of what a used item can be sold at to another consumer. A possible worthy degradation will be imposed on the buyer. Shipments do not include return label, however CRANKSANDCOFFEE.DK offer the below return options. All returns that do not meet the above requirements will be rejected by CRANKSANDCOFFEE.DK. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by CRANKSANDCOFFEE.DK.

Exchange:
CRANKSANDCOFFEE.DK do not offer free exchanges. Contact our team at below e-mail for return shipping options and specify "Exchange" along with order number in subject header. And let us find a solution. 

E-mail: webshop@cranksandcoffee.dk

Refunds:
Returns are on the customers own expense. CRANKSANDCOFFEE.DK do not offer return-labels. Please contact us on the below email for returns. 

Specify "Return" along with order number in subject header.

E-mail: webshop@cranksandcoffee.dk

6. Warranty
All products from CRANKSANDCOFFEE.DK come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact us at webshop@cranksandcoffee.dk

7. Shipping
CRANKSANDCOFFEE.DK sends packages with GLS in Denmark to local Pickup point, UPS or GLS to all their international destinations. Exceptions can be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from CRANKSANDCOFFEE.DK. Shipping times for regular service in Europe are 1-3 business days, and as a regular service outside Europe 3-5 days. CRANKSANDCOFFEE.DK accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide. 

Shipping costs vary from country to country. The prices are shown on CRANKSANDCOFFEE.DK and are added to the order when a customer places an order. Customer Service is at the customer's disposal to answer any questions regarding shipping costs on webshop@cranksandcoffee.dk and +45 20102100 

CRANKSANDCOFFEE.DK reserves the right to request additional shipping costs from the customer on orders for multiple items. 

8. Privacy
CRANKSANDCOFFEE.DK treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. 

9. Cookies
CRANKSANDCOFFEE.DK collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer's hard drive which track the customer's behavior. Cookies are used to personalize the customer's online experience on CRANKSANDCOFFEE.DK. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer's internet use on external sites. CRANKSANDCOFFEE.DK does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer's consent before a cookie is stored. Managing cookies is in the web browser's preferences. Please note that if the customer does not wish to use cookies when visiting CRANKSANDCOFFEE.DK, it may have an impact on the buying experience. CRANKSANDCOFFEE.DK uses cookies to keep the customer's shopping cart updated and cookies are also required to execute a checkout. 

10. CRANKSANDCOFFEE.DK uses the following cookies
CRANKSANDCOFFEE.DK use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that CRANKSANDCOFFEE.DK works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics as well as Facebook (Facebook Pixel) for advertising.

If you opt-in for our newsletter, your information will be stored securely by MailChimp, which we use as our service provider for newsletters. When opting in for our newsletter, you automatically agree to receive marketing and advertising from CRANKSANDCOFFEE.DK.

Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing up on sales and advertising campaigns. 

11. Company Information
WWW.CRANKSANDCOFFEE.DK is the official online shop for Cranks&Coffee ApS. Cranks&Coffee ApS is governed by Danish law and registered in Denmark at:

Cranks&Coffee ApS 
Dyrehavevej 8, st th, 2930 Klampenborg, Denmark 
CVR: 38464973
Tel: +45 20102100
Mail: info@cranksandcoffee.dk